Policies
Wedding Parties & Multi-Room Rentals
The Boardman House is a small intimate guest house with limited public areas and we can only accommodate wedding parties when all rooms are occupied by the party for a minimum of two nights. The total number of guests is limited to the maximum room occupancy.
There is a strict 60-day cancellation policy for wedding parties and reservations of 3 or more rooms.
The reservation must be made as a single creditcard transaction. No cancellation of one or more rooms will be accepted within 60 days of check-in, when booking 3 or more rooms by the same party.
Deposits
To guarantee your reservation, a minimum deposit of one night is required. For a stay of two or more nights, a deposit of 50% is required.
Room Rates
Room rates are for single or double occupancy. Additional guest in room $50. Rates are subject to state tax.
During Holidays and Special Events, higher rates are applicable and a minimum stay of 2 nights may be required.
Please note that no outside additional guests are allowed without prior permission.
Breakfast
The Boardman House does not serve breakfast, but there are many charming options for breakfast nearby.
Cancellations & Changes
To ensure fairness, we consistently apply our cancellation policy (based on date of cancellation) not on situation and therefore we do not take liability for
cancelled events, weather, accidents, health, family concerns etc. All cancellations must be made in writing via email to the Boardman House.
Your reservation is not cancelled until you receive a cancellation confirmation from our office.
Due to our intimate size, cancellations impact us greatly, and therefore your deposit is only refundable if the reservation is cancelled 14/30/60 days prior to arrival, less a $50 processing fee per room.
Single room reservations 14 days
Multiple rooms, Holidays and Special Events 30 days
Whole house reservations and Wedding Parties 60 days
Holidays and Special Events are Goodspeed Festival of New Artists, Memorial Day weekend, Labor Day weekend and Columbus Day weekend. In the case you need to cancel with less than 14/30/60 days notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for you entire reservation.
Refunds with ResNexus Travel Protection
If you cannot attend due to one of the reasons specified in the Terms and Conditions and have provided the required evidence
(see: https://www.worryfreebookings.com/resnexus.html), you can receive a refund.
Refunds can only be requested online through https://form.refundable.me/forms/refund.
The 10% Travel Protection Fee is not refundable.
Boardman House will not issue any refunds if the cancellation is within the specified time of arrival (14/30/60 days prior to arrival)
as detailed under Cancellations in our Policies.
Payment
We accept cash and all major credit cards including Discover, MasterCard and Visa.
Any balance of your reservation will be automatically charged to your credit card on file the day of check in.
Please contact us in advance if you would like to schedule another form of payment for the balance.
Check In & Check Out
CHECK-IN TIME is after 3:00 PM. *** Due to our intimate size and limited staff, we cannot accommodate early arrivals/check-ins or late check-outs. ***
We have a streamlined self check-in process with customized and detailed arrangements to make it convenient for our guests. You are not limited to a certain check in time and can check yourselves in anytime after 3:00 pm. Since we may or may not be around at the time of your check in, please assume there will be no staffed front desk or door attendant.– CHECK-OUT TIME is 11:00 AM. – Guests who have not vacated the room by 11:00 AM will be subject to additional charges.
Parking
We offer complimentary on-site parking.
Children
Children over twelve years of age are welcome.
Pets
We are unable to accommodate any pets.
Smoking/Burning of Candles
We are a non-smoking establishment. All of our guest rooms and public rooms are smoke-free. Guests violating our non-smoking policy will be billed an additional $500 per night for clean up costs of the room. The inn is a historic building and smoking is not allowed for the safety and health of our guests. In addition burning of Candles is strictly prohibited.
Damages & Breakage
Guests are responsible for missing items, extensive cleaning, damages to, or breakages of any items in any of the guest rooms or public areas. We reserve the right to charge guests the cost of missing items, rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage/missing items come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Rates
Rates are subject to change without notice. Promotions are subject to change or may be discontinued without prior notice.
Boardman House Inn Bed & Breakfast | 8 Norwich Rd, East Haddam, CT 06423 | Phone: (860) 873-9233